![]() Omnichannel as demonstrable evidence of the complete abandonment of Charles Ede's original mission Strike 12 - that the Board of Directors still retain the services of Ms. Strike 11 - the unfair treatment of ROW customers in terms of pricing (though admittedly, it just puts the ROW in the same league as the long-beleaguered Australians) Strike 10 - retraction of previously announced intent to publish certain limited editions Strike 9 - closely related to the above, outsourcing customer service to unknowledgeable order takers who are not even FS employees and who regularly promulgate inaccurate or misleading information Strike 8 - terminating many long-standing, highly revered employees Strike 7 - closing the London reading room Strike 6 - discontinuation of payment plans for larger orders Now all we get are incomplete and/or unfinished series or seemingly related books published in random order with inconsistent design (covers, illustrators, etc.) Strike 5- shifting away from publishing many worthy multi-volume sets. Strike 4 - increased shipping costs ($11 for the first book?) in the absence of the transparency in Strike 3 above Strike 3 - price increases generally for US customers and the continued stubborn insistence on using some inexplicable Forex rate rather than allowing direct purchase in GBP with actual shipping charges ![]() Strike 2 - discontinuation of introductory discounts of 20% on new releases But I am now closer than I've ever been, for the following reasons: While my frustration with current FS policy and practices is at an all-time high, I have not yet decided on a complete direct purchase boycott. ![]() I am sick and tired of the 3 or 4 weekly emails that offer nothing newsworthy and simply clutter my inbox and remind me of all the things I dislike about the current edition of the Folio Society. Readers Digest, I had to unsubscribe from the Folio marketing emails today. I never would have expected to do this, but thanks to the misguided efforts of Ms. ![]()
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